At CUCKOO, we offer a diverse range of Healthy Appliances and Living products to help create Healthier Homes. Our vibrant range of products includes:

1. Water Purifiers
2. Air Purifiers
3. Multi-Cookers
4. Induction Hobs & Kitchenwares
5. Outdoor Water Filter
6. Mattresses
7. Air Conditioners

All CUCKOO Water Purifiers, Air Purifiers, Multi-Cookers, Induction Hobs and Kitchenwares sold in Brunei are manufactured and imported from Korea; while all CUCKOO Mattresses and Air Conditioners are made from Malaysia and sold in Brunei.

Yes, all CUCKOO products are covered with a minimum of 1-year warranty. In general, as long as you are still paying for your product’s CUCKOO Rental Plan, your product will be protected under our warranty.

That said, you are also advised to check the actual warranty terms which vary from product to product with our CUCKOO Natural Executives (sales representatives).

Check out the list of Beyond Standards Healthy Appliances & Living products you can own affordably through our CUCKOO Rental Plans here at https://cuckoobrunei.com/promotions/

Once your product’s contract has matured or ends with no outstanding payment, the product will belong to you. From then, you may subscribe to our Natural Care Service Package (NCSP) annually which includes periodic service, filter replacement (subjected to the type of product), and product warranty.

This NCSP will usually be offered and recommended to you by our CUCKOO Natural Care Service Renewal Department before your contract ends. Alternatively, you may also drop an email to ncsp@cuckoobrunei.com for a quotation.

The contract terms for our CUCKOO products under the CUCKOO Rental Plan vary from product to product and depend on the type of plans you subscribe to. Reach out to our CUCKOO Natural Executives (sales representatives) to find out more!

Yes, there will be an advance fee charged when you subscribe to our CUCKOO Rental plan and That said, the fee will be used and deducted in the last month of your contract’s obligation. Also to note, if the product is installed in September, the first rental bill will fall in October.

Before Installation:
Reach out to the CUCKOO Natural Executive (sales representative) who is in charge of your sales order for further assistance.

After Installation:
There will be a termination fee if you intend to terminate the rental contract within the rental obligation period. The rental termination fee is calculated based on the balance months’ rental fees plus outstanding fees (if any) according to your rental contract. To avoid paying the termination fee, you could opt to transfer the product ownership (be it to family members or friends) to continue the contract. (Note: The product ownership transfer is subject to terms and conditions)

You can contact our CUCKOO Collections and Recovery Services at the numbers listed below:

Our Cuckoo Collections and Recovery Services will assist you in updating your payment details.

You can contact our CUCKOO Collections and Recovery Services at the numbers listed below:

Our Cuckoo Collections and Recovery Services department will assist you in checking your current outstanding balance payment.

Oh dear! Unfortunately, we will not know why or what has caused the enrollment / deduction to fail as your data is protected by the bank.

Don’t worry! If you have paid in excess, the extra amount will be carried forward to your following month’s / next bill.

Should you require a refund, you may contact our CUCKOO Collections and Recovery Services at the numbers listed below:

Our team will be guiding you through the refund process.

*Note: Depending on banks, the refund process may take 14-30 working days.

For Outright Purchases:
Our installation team will be in touch to arrange for product delivery and installation once you have successfully purchased the product.

For CUCKOO Rental Plan Subscriptions:
Our installation team will be in touch to arrange for product delivery and installation once the advance fee has been successfully paid and the order has passed the verification stage.

No, it is not advisable for safety purposes.

Yes, there is a minimal charge for the valve outlet and optional faucet as these are not provided. Our CUCKOO Natural Doctor (service specialist) would further share the cost required depending on your installation requirements during your installation appointment.

Our CUCKOO Natural Care Service (periodic service) period varies according to the type of product and your contract terms. In general, the following applies to CUCKOO products with an active Natural Care Service Package (NCSP):

• CUCKOO Water Purifiers: Once every four months
• CUCKOO Air Purifiers: Once every four months
• CUCKOO Mattresses: Once every four months
• CUCKOO Air Conditioners: Once every six months

Once your product’s contract has matured or service package ends, our CUCKOO Natural Care Services Renewal Department will reach out to offer you our Natural Care Service Package (NCSP) which includes periodic service, filter replacement (subjected to the type of product), and product warranty. Alternatively, you may also drop an email to ncsp@cuckoobrunei.com for a quotation.

CUCKOO’s Water Purifiers supply mild alkaline* drinking water filled with good minerals and free of heavy metals. On top of that, our filtration system is also capable of eliminating up to 99.99% of harmful bacteria and viruses too!

*The alkalinity of the water may vary depending on the area’s water supply / composition of water.

CUCKOO’s purified water is:

• Rich in good minerals
• Free of heavy metals
• Mild alkaline*
• Clean with up to 99.99% harmful bacteria and viruses eliminated

RO Water is:

• Clean but contains no minerals
• Has water wastage

*The alkalinity of the water may vary depending on the area’s water supply / composition of water.

Don’t worry if your room temperature water turns slightly warm after you’ve turned off your CUCKOO Water Purifier’s cold water switch. This is because CUCKOO Water Purifiers’ antibacterial water tank is made of stainless-steel, in which the heat from the hot water tank might transfer to the cold water tank when the water is not cooled / cold water switch is turned off.

Looking to join our CUCKOO Big Family? Send in your resume to hr@cuckoobrunei.com or check out the vacancies at
https://hcm.senghoehuat.com/vacancy

Thank you for your inquiry, kindly email your queries, requests and proposals to info@cuckoobrunei.com